Responsible Gaming

Gambling should stay enjoyable

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or method that can ensure a win. Previous results do not influence future results, and a losing session does not mean that a win is due. Treat every wager as entertainment and only use money that you can afford to lose.

Before you play, consider whether gambling fits comfortably within your budget, schedule and personal circumstances. It can help to decide in advance how much time and money you are prepared to spend. Once you reach either limit, stop playing, even if you feel tempted to continue. Do not increase your stakes to recover losses, and do not borrow money, use essential household funds or sell possessions to gamble.

Practical ways to stay in control

• Set a spending budget before you begin and keep to it.
• Set a time limit and take regular breaks away from the game.
• Keep gambling separate from essential expenses such as rent, bills, food and education.
• Never gamble when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not chase losses or treat gambling as a source of income.
• Avoid increasing stakes because you believe a win is more likely after a losing run.
• Keep track of deposits, wagers and time spent playing.
• Discuss your limits with someone you trust if this helps you remain accountable.
• Use available account controls and take a break whenever gambling stops feeling enjoyable.

Responsible gambling also means understanding the products you use. Read the relevant game information and terms before placing a wager. If you do not understand how a game works, its costs, or the risks involved, do not play until you have obtained enough information to make an informed choice.

Recognising possible warning signs

Gambling can become harmful gradually. A person may not notice a problem until it affects their finances, relationships, work, study, sleep or wellbeing. Recognising warning signs early can make it easier to take action. You do not need to wait for a serious consequence before asking for support.

You may need to review your gambling if you

• Spend more time or money gambling than you originally intended.
• Feel restless, irritable or uncomfortable when you try to stop or reduce gambling.
• Think about gambling frequently during work, study, family time or other activities.
• Keep returning to recover money you have lost.
• Increase your bets to experience the same level of excitement.
• Hide your gambling, deposits, losses or account activity from family or friends.
• Borrow money, use credit or miss payments because of gambling.
• Use money intended for rent, bills, food or other essentials.
• Argue with people close to you about gambling or withdraw from normal activities.
• Feel guilt, anxiety, low mood or distress connected with your gambling.
• Gamble to escape personal problems or difficult emotions.
• Attempt to stop or cut down but find that you cannot do so.

Any one of these signs may be a reason to pause and review your habits. Several signs together can indicate that gambling is no longer being managed safely. If you are concerned, stop playing and seek independent support. Speaking with a trusted person, a qualified health professional or a gambling support service can help you understand your options.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and contact an appropriate emergency or crisis service in your area. If you are thinking about harming yourself, seek urgent help from local emergency services or a qualified crisis support provider.

Tools to help manage your play

Wazamba Casino may make account management tools available to help players control their gambling. Depending on the service and account features available to you, these may include deposit limits, wagering or loss limits, session reminders, time-outs, cooling-off periods or self-exclusion. The availability, operation and effect of each tool may be explained in the account area or applicable terms.

Setting limits

A limit can help you decide how much you are prepared to spend or how long you are prepared to play before you start. Choose an amount and period that reflect your real budget. A limit should be treated as a maximum, not a target. If you set a limit, do not attempt to bypass it by opening another account, using another payment method or asking someone else to play on your behalf.

Taking a break

If you want to step away temporarily, consider using an available time-out or cooling-off option. During a break, do not create another account or seek alternative ways to continue playing. Use the time to review your finances, speak with someone you trust and consider whether independent advice would be useful.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, follow the instructions provided by the service and provide accurate information where requested. Do not attempt to open a new account or use another person's account while excluded. Account access, promotional communications and other services may be restricted in accordance with the applicable process and terms.

If you need help using an account control, contact the available customer support channel through the website. Do not share your password or allow another person to access your account. Account controls are useful safeguards, but they are not a substitute for professional support when gambling is causing harm.

Protecting young people and getting support

Gambling services are intended for adults who meet the applicable legal age requirements. Young people can be particularly vulnerable to gambling-related harm, so adults should take reasonable steps to prevent minors from accessing gambling accounts, devices and payment methods. Keep login details private, use device security features and do not allow another person to gamble through your account.

If you believe a minor has accessed an account, or if you suspect that another person is using your account, stop using the account and contact the available support channel through the website. Do not continue playing while the matter is being reviewed. You are responsible for keeping your account credentials secure and should change them if you believe they may have been disclosed.

Where to find independent help

Independent gambling support is available in Australia through qualified counselling and support organisations. These services can provide confidential guidance about gambling, financial stress, relationships and steps to regain control. You can also speak with your general practitioner or another qualified health professional about the effect gambling may be having on your wellbeing.

• Choose a support service that is appropriate for your location and circumstances.
• Ask for help early, even if you are unsure whether your gambling is a serious problem.
• Tell a trusted family member, friend or support person what is happening.
• Consider obtaining independent financial advice if gambling has affected your finances.
• Keep records of gambling-related spending and outstanding obligations.
• Remove easy access to gambling funds while you decide what to do next.
• Follow through with limits, time-outs or self-exclusion measures that you have chosen.

Responsible gaming is a shared responsibility. Wazamba Casino provides information and may provide tools designed to support safer play, but no tool can remove all gambling risk. You remain responsible for deciding whether to play, how much to spend and when to stop. If gambling no longer feels safe, enjoyable or manageable, stop playing and seek support.